Vision

A correct handling and small daily attentions ensure that you may preserve over time the tactile and aesthetic qualities of the carpet. In addition to the quality of the cleaning, which must strictly be professional in case of handmade carpets, there are a number of important recommendations to be made. A few inconveniences may occur soon after first buying a hand-crafted carpet for the first time. Recognizing them and knowing how to deal with them can help you prevent irreversible damage.

Act Quickly! The longer the delay, the higher the probability of a spill becominga permanent stain. Use a white cotton cloth, gently wipe with water and Marseille soap,rinse and dab. Restore the fleece in the original direction.Attention: for viscose and bamboo rugs, the contact with water can cause irreparabledamage; we recommend the use of an acetic or citric solution in small quantities, soas not to cause the fibers to yellow. Avoid rubbing; dab gently to avoid tearing thefibers and causing permanent damage. In the event of a spill, cover the stain with awhite paper towel and tap until all excess moisture is absorbed by the towel. Repeatthe operation for at least 5 minutes making sure to absorb all the moisture from theedge of the stain to the center, thus preventing it from spreading. Repeat theoperation with a slightly moistened paper towel to dilute any residue. Finally, makesure that the stained part dries as quickly as possible, by ventilating the room orhanging the carpet inside. Once it’s dry, restore the fleece in the original directionwith the use of a soft bristle brush.

Un processo inevitabile nei tappeti in lana e viscosa, i pelucchi trovati sul tappeto o nel sacchetto dell'aspirapolvere sono semplicemente fibre sciolte rimaste nel tappeto dal processo di produzione. Rimuovere queste fibre non influisce sulla durata o sulla qualità del tappeto. Con un'aspirazione corretta, utilizzando un aspirapolvere di qualità, la maggior parte dello spargimento scomparirà gradualmente entro il primo anno dall'installazione.

All orders are final and we cannot accept returns. Please ensure all measurements, colors, and design are correct before submitting your order!

After placing an order, you have until 7:00 PM ET the following day to cancel and get your money back.

We certainly hope that never happens! We're here to answer whatever questions you've got before you place an order to ensure you're 100% happy with your one-of-a-kind design.

Looking for a custom size? Need help picking the perfect rug for your space? Have a product question? Our designers are here to help!